Interviewing library users

We have had fun when talking to users of the BMH library. We asked them three questions that are related to their use of the library space.

Our questions were:

  1. What do you use this library for?
  2. Why do you (study/read/work/group work) right here?
  3. Where would you study if the library did not exist?

We have chosen eight different spots or areas and talked to individual users, pairs of users and groups of users. All the people we approached were happy to participate in our small interview.

People were reading lecture notes and other study material, discussing/talking, writing lab reports and research papers, doing group work, searching for information, using library and own books, using own laptops and library computers.



They appreciated the comfort of the furniture, the satisfactory silence level — not too silent, not too noisy — and the possibility to work together. The availability of computers and reference material were mentioned as well.

If the library did not exist, most of them would have chosen to stay at home instead of for example the “too silent” reading rooms.

It will be interesting to find answers to the same questions in the two other libraries.


One thought on “Interviewing library users

  1. Pingback: Health library benchmarking focus group session | Benchmarking project of three European health libraries

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