The title of this post refers to our interviews with the library staff members in all of the three libraries. We started with questions like “what is your job, what do you work with” and ended up talking about the meaning of the library, sometimes even life. Interviews turned into discussions and interchange of opinions.
We interviewed three persons at the NTNU library; a research librarian who has worked for more than 20 years, a librarian who has worked for more than five years and a new staff member, also a research librarian. At UCL we interviewed three librarians; one who has worked in the library for more than 20 years, another one who has worked for seven years in her first job there, and a third one who has worked for about 20 years. In UEF we interviewed two staff members, a librarian/information specialist who has worked in KUH medical library for three and a half years, and an information services advisor who has worked there for 13 years.
The starting point for the interviews were about roles and value:
- What is your role in this library?
- Why do you work here?
- What is the meaning/purpose of your work here?
- What value does the library (and your role in it) add to the university?
- What would mean if the library did not exist/provide the services?
- In your opinion, is the library doing the right things/providing the right services?
What did we learn?
The method turned out be very useful. Staff members were willing to share, and what started as interviews soon turned into collegial discussions. We found ourselves taking part in processes where people reflect their own work. It seemed possible for many of them to talk about the meaning of their work and the value of library with outsiders. Even if their supervisor was also present, it was not official and there were no organizational objectives. It seemed they were able and willing to speak freely.
There were no “right answers” but opinions and views. It was a chance for free expression and reflection. We ended up finding the value together — in connection to each person’s tasks in their library.
To conclude these fruitful discussions: If libraries did not exist, they would have to be invented.