Report about the interactive workshop at EAHIL2018

We had a group of 20 active participants in our interactive workshop at EAHIL2018 in Cardiff.  The title and topic of the workshop was Passing on the benchmarking baton: workshop on cooperation methods, using new indicators, finding partners, and reporting results.

Aims

The workshop aimed to share methods and tools, to encourage cooperation and new partnerships between libraries and librarians, to build on new indicators that were identified during the Dublin workshop, to determine themes and methods for new benchmarking projects, and to find means and channels to report to colleagues.

The participants had the chance to meet new partners for possible future benchmarking projects and to learn and practice tools to use in their own workshops. We wanted to pass on the benchmarking baton to our colleagues and hoped to encourage new health library projects.

EAHIL Conference 2018

Speed-dating

Methods

The interactive methods included speed-dating, brain-storming and brain-writing.

Speed dating

During the first activity, the participants discussed each of the proposed new indicators for two minutes in a pair and then moved to discuss the next one in a new pair. The aim was trying to find a duo or group who is willing to work on the same indicator.

Group work

During the second activity, the participants worked in the duos or groups they had just found during the speed-dating activity. They discussed the chosen indicator and its implementation and started planning new projects.

Wrap-up

To conclude, each of the pairs/groups shared their ideas and plans with the whole group.

hearts

<3 library benchmarking

Results

Two pairs and five groups of three members were formed. The chosen indicators and pairs & groups willing to work on them were:

  • How has the literature search been used to change practice?
    • Group: Blanche, Gaëtan & Latifa
  • Proportion of knowledge syntheses that reach publication.
    • Group: Amanda, Rebecca, Tom
  • Publications from the faculty; visibility in altmetrics.
    • Pair: Christina & Gabi
  • When host organisation cites the library’s contribution in press releases or publicity.
    • Group: David, John & Paulina
  • And the most popular one: New roles of the librarian / information professional; non-traditional work.
    • Pair: Alicia & Mikaela
    • Group: Elke, Erik, Floriane
    • Group: Jo, Lucy, Madeleine

We would like to warmly thank each of the participants. We really look forward to seeing some, if not all, of these projects come true. It would be great to know about one or more of the new projects, maybe read about them in the JEAHIL, or see them included in the programme of an EAHIL event, as a presentation, a poster or a workshop.

kaghtu

We were happy to facilitate this session. Bye for now!

 

Passing on the benchmarking baton — welcome to our workshop in Cardiff

We are delighted and honoured to see that the interactive workshop we will facilitate on Wednesday 11th July from 14:00 to 15:30 in Studio 2  in Cardiff is already fully booked. Maybe it is not so surprising when we only accept 20 workshop attendees because the required level of participant activity is very high.

The title — and topic of the workshop — is Passing on the benchmarking baton: workshop on cooperation methods, using new indicators, finding partners, and reporting results. The methods will include speed-dating, brain-storming and brain-writing.

Our workshop aims to

  1. Share methods and tools;
  2. Encourage cooperation and new partnerships between libraries and librarians;
  3. Build on new indicators that were identified during the Dublin workshop;
  4. Identify themes and methods for new benchmarking projects;
  5. Find methods and channels to report to colleagues.

As a participant, you will have the opportunity to meet new partners for future benchmarking projects and to learn and practise tools to use in your workshops.

Why do we want to pass on the benchmarking baton?

For about five years, we have collected and tried to compare plenty of data and statistics, had dozens of online meetings and a few live meetings, made site visits to each of the participating libraries, interviewed library users, interviewed library staff, discussed  library as a place, marketing, information skills training, and many other aspects of our work. We have also maintained this blog where we have shared experiences and thoughts on benchmarking issues.

We have also had a focus group session in EAHIL+ICAHIS+ICML 2015 workshop in Edinburgh, prepared and presented a paper at EAHIL 2016 conference in Seville, moreover, facilitated an interactive workshop session in ICML+EAHIL 2017 in Dublin. Most importantly, we have learned a lot.

Now it is not only finally the time to pass on the benchmarking baton to you, but we also need to move on — to new projects and roles, to different challenges and experiences.

Part of a workshop planning document

Part of a workshop planning document

So, what we are proposing, is that you start benchmarking! Our benchmarking project brought us to compare different ways of organising library area and services, of managing staff and coordinate relationships within the institution and outside, and how to train users to information literacy and establish and maintain connections with faculty and hospital. Current and traditional statistics did not help us. They could be compared but did not provide us with handy information, partly because they do not cover the same reality (e.g. economics, mostly). ISO indicators were difficult to use because our countries, working cultures and usages are different.

We came to the point where we wanted to investigate the value of the library, and what we needed was new indicators to compare this value. Impact of our project was that EAHIL members took part in our benchmarking and collaborated in our workshops to propose these new indicators, which could better address our goals. We hope this last workshop will help you to set your goals and encourage you to start something as rewarding as our project.

If you have not attended our previous workshop (or participated in the focus group or heard the presentation) or read this blog before, please, take a look at the background, the participating libraries, and the About page, in addition to reading at least some of the linked posts — most of them are shorter than this one.

We would also really appreciate it, if you could shortly comment who you are, where you work and/or study, and why you have chosen our workshop.

See you in Cardiff!

Outcomes from ICML+EAHIL2017 workshop

At ICML+EAHIL2017 we facilitated a workshop called Cooperation and benchmarking – finding the value and impact together.

We invited the participants to take part in our benchmarking project. We wanted them to help us to identify more future oriented indicators* and also to discuss how — or if — benchmarking can provide tools for creating an evidence base for health librarianship. The goal of the workshop was to find some new and exciting ideas to take further. We used brainwriting as a tool to find and refine the ideas.

working

Preparations the day before.

The first part of the session was spent on identifying new ideas for indicators to help measuring impact and value for international (health) library benchmarking.

The best ideas for indicators — quotations from post-it notes — from this brainwriting sessions were:

  • Number of high “grade” student essays/exam papers in relation to librarian time spent teaching/tutoring
  • How has the literature search been used to change practice?
  • Impact on national health policies index/indicator
  • When host organisation cites the library’s contribution in press releases or publicity
  • What is the new role of a librarian? Non-traditional work
  • Publications from the faculty; visibility in altmetrics
  • Can the customer get the grant he/she applies
  • Time saved by faculty e.g. lecture writing, student remediation
  • Proportion of knowledge syntheses that reach publication
  • Increase in application usage after a conference
  • Chocolate/biscuits/cards — how many gifts (you get from customers)
interactive workshop

Identifying new indicators

During the second part of the session the participants discussed how (or if) benchmarking can provide tools for creating an evidence base for health librarianship. There were five questions and the participants came up with lots of ideas and then voted for the ones that they liked best. Here are the ideas and proposals that were most popular — again quotations from post-it notes:

1. How can benchmarking provide tools for creating an evidence base for health librarianship?

  • Develop indicators which are clearly articulated and detailed to enable consistent application across different services.

2. How can cooperation and benchmarking be seen as research activities?

  • Will help develop “industry standards” to be adopted by the profession.

3. How can cooperation and benchmarking be used for measuring the impact of libraries and librarians?

  • It will give you “evidence” by comparing both qualitative and quantitative measures.

4. How to inspire staff for change?

  • By empowering them, trusting them, and giving them freeway to make decisions.

5. Something else?

  • More national and international collaboration.
WOWs

The best ideas

We are very grateful for all the participants for working hard and being so active. We hope everyone got something to bring back, some food for thought, found new connections and were able to extend their professional network.

* ISO 11620 (2014) definition of indicator: Expression used to characterize activities both in quantitative and qualitative terms in order to assess the value of the activities characterized, and the associated method.